Buying a diamond online requires careful attention to every detail. One of the most important aspects before placing an order is the return policy. If something does not match your expectations, you must be able to send it back without complications.
In this article, we will look at the return policy features you should expect from a trusted seller.
Return Window
Reputable sellers like diamond hk give a minimum return period of 14 days. Some may extend it up to 30 days. This time is given to inspect the product and make a decision.
If the return period is less than 14 days, it may not give enough time to verify the diamond properly. If the return period is too long, it may come with strict terms or extra conditions.
So, look for a return window between 14 and 30 days. It gives enough time while keeping the process reasonable for both the buyer and the seller.
Product Condition During Return
When sending back a diamond, it must be in the same condition as when it was received. It should not show any signs of use, scratches, or handling marks.
If a grading certificate or original packaging was included, you must send those items too. Most sellers will not accept returns without the complete set.
Returning the item without proper care can result in rejection or charges. Handle all items carefully until you decide to keep the product.
Inspection After Return
After receiving the item, sellers do not process the refund immediately. They inspect the diamond first. This step confirms that the returned item matches the one shipped.
They will check the diamond’s serial number, clarity, color, and any signs of damage. They will also look for missing documentation.
This inspection may take 3 to 7 business days. Once done, the refund will be processed.
Return Shipping Costs
Before you order, read the return policy to check who will pay for the return shipping. Some stores give free return labels, while others ask the customer to pay and ship it back with insurance.
If you’re buying from a seller and returning it from a different country, international shipping costs and customs charges may apply. These charges are usually not refundable.
Choose a store that clearly mentions how returns should be sent and what costs are involved.
Refund Timeline
After passing the inspection, the refund will be issued. Most sellers take 7 to 10 business days to complete the refund process.
The refund is usually made using the original payment method. In some cases, it may take longer depending on your bank or credit card company.
You can track the refund status through confirmation emails. If no updates are received, contact the seller with your return details for further help.
Conclusion
If you are purchasing diamonds online, return policies must be read carefully. If you are buying from a reputable store, pay special attention to return shipping and customs-related points. Reading the full policy before purchase helps avoid any confusion later.
